Privacy Notice

The “responsible party” for purposes of the Protection of Personal Information Act 4 of 2013 (POPIA) is:

Manala & Co Incorporated
Park Lane West, 180 Amarand Avenue
Menlyn Maine, Waterkloof
Pretoria, Gauteng
0181, South Africa

Manala & Co Incorporated is a law firm incorporated in South Africa and operating subject to the Legal Practice Council. We determine the purpose of and means for processing personal information on this website.

Our Information Officer is responsible for facilitating requests from data subjects and for oversight of our compliance with POPIA.

• Name: To be confirmed
• Email: info@manala-inc.co.za
• Phone: +27 12 881 6539

Privacy-related requests may be sent to the Information Officer using the details above. Please mark correspondence as “POPIA Request”.

We collect personal information when you:

• Submit an enquiry through our contact form (your name, organisation, email, phone number, preferred contact method, and any information you include in the non-confidential summary);
• Email or telephone us directly (the content of your communication and any contact details provided);
• Browse our website (server logs, IP address, browser type, and similar technical information); and
• Interact with cookies and similar technologies on our website.

We do not knowingly collect special personal information (such as information concerning religious or philosophical beliefs, race, gender, pregnancy, health or biometric information) through this website, and you should not submit such information through the enquiry form.

We process personal information for the following purposes:

• Responding to your enquiry and arranging a consultation;
• Conducting conflict of interest checks before any matter is accepted;
• Managing client matters, including where you become a client of the firm;
• Complying with our legal, regulatory and professional obligations as attorneys, including under the Legal Practice Act and POPIA;
• Maintaining records required by law and by professional rules;
• Communicating with you about our services (where you have consented to receive such communications); and
• Improving the security, performance and content of this website.

We process personal information on the following lawful bases:

• Consent — where you submit an enquiry, consent to our processing of your information for the stated purposes;
• Legitimate interests — to respond to communications, maintain security, and operate our practice effectively; and
• Legal obligation — where we are required to retain or disclose information by law, court order, or professional regulation.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. These include:

• Access controls limiting personal information to authorised personnel who require it to perform their duties;
• Encryption of data in transit between your browser and our servers;
• Secure hosting on reputable cloud infrastructure;
• Staff training and awareness on confidentiality and POPIA obligations; and
• Retention and destruction practices aligned to legal and professional record-keeping requirements.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

Under POPIA, data subjects have the right to:

• Be notified that personal information is being processed;
• Access their personal information held by us;
• Request the correction, deletion or destruction of personal information;
• Object, on reasonable grounds, to the processing of their personal information; and
• Lodge a complaint with the Information Regulator regarding the processing of their personal information.

To exercise any of these rights, please contact our Information Officer using the details in Section 2.

If you believe that we have processed your personal information in a manner that does not comply with POPIA, please first contact our Information Officer so that we may investigate and respond.

If you remain dissatisfied, you may lodge a complaint with the Information Regulator (South Africa):

• Website: https://inforegulator.org.za
• Email: complaints@inforegulator.org.za
• Address: JD House, 33 Queen Street, Ground Floor, Hatfield, Pretoria

We use third-party service providers (“operators”) to help us operate this website and our practice. These may include:

• Website hosting providers;
• Email delivery and transactional email services (used only when an enquiry is submitted);
• Analytics providers (only with your consent under our cookie preferences); and
• Professional advisers (such as auditors or IT security consultants) where required.

Operators process personal information on our behalf and only in accordance with our instructions. We enter into written agreements with operators requiring them to safeguard personal information in accordance with POPIA.

This website uses cookies and similar technologies. We classify cookies as follows:

• Necessary cookies — required for the website to function (for example, remembering your cookie preferences). These are set by default and cannot be disabled.
• Analytics cookies — help us understand how visitors use the website so that we can improve it. These are set only with your consent.
• Marketing cookies — used to deliver relevant content and advertising. These are set only with your consent.

You can manage or withdraw your cookie preferences at any time using the cookie preference tool available in the website footer or by clearing cookies in your browser. Disabling some cookies may affect website functionality.

For any privacy-related questions or to exercise your data subject rights, please contact our Information Officer: